FAQ
Online returns are accepted within 7 days of receiving your order for a refund to the original payment method. To start a return, please emailsales@bigdropnyc.comwithin 7 days of delivery.
Please note: All sale items, swimwear, activewear, bodysuits, intimates, accessories, jewelry, footwear, and masks areFINAL SALEand cannot be returned or exchanged.
Read our full return policy here →
Yes! Everything featured on our Instagram (@bigdropnyc) is available to shop. If you're looking for a specific piece, just email us atsales@bigdropnyc.comor text/call us at +1 (786) 567-4385 — we're happy to help track it down!
We ship worldwide!
If you have questions about shipping to a specific country, reach out to us atsales@bigdropnyc.comor text/call us at +1 (786) 567-4385.
Yes! You can shop with us in person at our Miami location:
2321 Collins Avenue (Outside of 1 Hotel)
Miami Beach, FL 33139
Visit us →
We do! Our digital gift cards make the perfect last-minute gift.
Shop gift cards here →
We’ve got you! Text or call us at +1 (786) 567-4385 and one of our stylists will help with everything you need.
Orders placed Monday through Friday typically ship within 24 hours. Orders placed after 4:00 PM EST on Friday will ship the following Monday.
We accept:
Visa, MasterCard, American Express, Discover, Shop Pay, and Apple Pay.
Oh no — we’re so sorry! If your item arrives damaged, please email us atsales@bigdropnyc.comwithin 3 days of receiving your package and we’ll make it right.
At this time, we don’t offer direct exchanges. If you'd like a different size or color, we recommend returning your original item and placing a new order — it's the fastest way to ensure you get what you want!